{"id":3527,"date":"2020-11-26T14:44:42","date_gmt":"2020-11-26T13:44:42","guid":{"rendered":"https:\/\/webnew.gmz-it.de\/?page_id=3527"},"modified":"2025-09-09T10:26:32","modified_gmt":"2025-09-09T08:26:32","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/www.gmz-it.de\/index.php\/helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"<div data-colibri-id=\"3527-c1\" class=\"style-2610 style-local-3527-c1 position-relative\">\n  <!---->\n  <div data-colibri-component=\"section\" data-colibri-id=\"3527-c2\" id=\"content\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-2621 style-local-3527-c2 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <div data-colibri-id=\"3527-c8\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-2 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-2631 style-local-3527-c8 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-2 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-2632-outer style-local-3527-c9-outer\">\n            <div data-colibri-id=\"3527-c9\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-0 v-inner-lg-2 v-inner-md-2 v-inner-0 style-2632 style-local-3527-c9 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"3527-c10\" class=\"h-global-transition-all h-heading style-2633 style-local-3527-c10 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-2633 style-local-3527-c10\">\n                    <!---->\n                    <!---->\n                    <h2 class=\"\">Helpdesk oder auch IT-Support<\/h2>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"3527-c11\" class=\"h-lead h-text h-text-component style-2634 style-local-3527-c11 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Was ist das?<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n      <div data-colibri-id=\"3527-c3\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-2 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-2622 style-local-3527-c3 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-2 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-2623-outer style-local-3527-c4-outer\">\n            <div data-colibri-id=\"3527-c4\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-0 h-px-2 v-inner-lg-2 v-inner-md-0 v-inner-2 style-2623 style-local-3527-c4 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-center align-self-md-center align-self-center\">\n                <!---->\n                <div data-colibri-id=\"3527-c5\" class=\"h-text h-text-component style-2635 style-local-3527-c5 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p><span style=\"font-size: 15.2px; font-weight: 300; font-family: &quot;Open Sans&quot;; color: rgb(53, 62, 77);\">Ein Helpdesk oder auch IT-Support genannt, ist ein System, das f\u00fcr Support- und Serviceanfragen von Usern und Anwendern, meist im IT-Bereich, zust\u00e4ndig ist. Ein Helpdesk ist Teil der Kundenbetreuung und kann z.B. telefonisch, via E-Mail oder mithilfe von Software (z.B. Fernwartung, Live-Support-Programme) erfolgen.&nbsp;<\/span>\n                      <span\n                        style=\"font-size: 16px; font-weight: 400; font-family: &quot;Open Sans&quot;; color: rgb(53, 62, 77);\">&nbsp;<\/span><span style=\"font-size: 15.2px; font-weight: 300; font-family: &quot;Open Sans&quot;; color: rgb(53, 62, 77);\">Die Effizienz des Helpdesks ist ein wichtiger Faktor f\u00fcr die Kundenzufriedenheit. Wenn der Help-Desk Kundenprobleme schnell l\u00f6st, wirkt sich das positiv auf die&nbsp;<\/span>\n                        <span\n                          style=\"font-size: 16px; font-weight: 400; font-family: &quot;Open Sans&quot;; color: rgb(53, 62, 77);\">&nbsp;<\/span>\n                          <a href=\"https:\/\/www.cas-mittelstand.de\/crm-nutzen\/crm-glossar\/kundenbindung.html\" style=\"font-size: 15.2px; font-weight: 300; font-family: &quot;Open Sans&quot;; color: rgb(53, 62, 77);\" class=\"customize-unpreviewable\">Kundenbindung<\/a><span style=\"font-size: 15.2px; font-weight: 300; font-family: &quot;Open Sans&quot;; color: rgb(53, 62, 77);\">&nbsp;aus.&nbsp;<\/span><\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-2629-outer style-local-3527-c6-outer\">\n            <div data-colibri-id=\"3527-c6\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-0 h-px-2 v-inner-lg-2 v-inner-md-0 v-inner-2 style-2629 style-local-3527-c6 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-center align-self-md-center align-self-center\">\n                <!---->\n                <div data-colibri-id=\"3527-c7\" class=\"d-block style-2630 style-local-3527-c7 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-image__frame-container-outer\">\n                    <div class=\"h-image__frame-container\">\n                      <!---->\n                      <div class=\"h-image__overlay style-2630-overlay style-local-3527-c7-overlay\">\n                        <div class=\"overlay-layer\">\n                          <div class=\"overlay-image-layer\" style=\"background-color: rgb(231, 240, 249); opacity: 0.5;\"><\/div>\n                        <\/div>\n                      <\/div>\n                      <img loading=\"lazy\" decoding=\"async\" width=\"909\" height=\"909\" src=\"https:\/\/www.gmz-it.de\/wp-content\/uploads\/2020\/07\/cropped-cropped-cropped-workplace-1245776_1920-2.jpg\" class=\"wp-image-6271 style-2630-image style-local-3527-c7-image\" alt=\"\" srcset=\"https:\/\/www.gmz-it.de\/wp-content\/uploads\/2020\/07\/cropped-cropped-cropped-workplace-1245776_1920-2.jpg 909w, https:\/\/www.gmz-it.de\/wp-content\/uploads\/2020\/07\/cropped-cropped-cropped-workplace-1245776_1920-2-300x300.jpg 300w, https:\/\/www.gmz-it.de\/wp-content\/uploads\/2020\/07\/cropped-cropped-cropped-workplace-1245776_1920-2-150x150.jpg 150w, https:\/\/www.gmz-it.de\/wp-content\/uploads\/2020\/07\/cropped-cropped-cropped-workplace-1245776_1920-2-768x768.jpg 768w\" sizes=\"auto, (max-width: 909px) 100vw, 909px\" \/>\n                      <div class=\"h-image__frame h-image__frame_shadow h-hide-lg h-hide-md h-hide-sm style-2630-frameImage style-local-3527-c7-frameImage\"><\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div data-colibri-component=\"section\" data-colibri-id=\"3527-c12\" id=\"reusable-sections\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-2611 style-local-3527-c12 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"3527-c13\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-2612 style-local-3527-c13 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-2613-outer style-local-3527-c14-outer\">\n            <div data-colibri-id=\"3527-c14\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-2613 style-local-3527-c14 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-center align-self-md-center align-self-center\">\n                <!---->\n                <div data-colibri-id=\"3527-c15\" class=\"h-x-container style-2614 style-local-3527-c15 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-x-container-inner style-dynamic-3527-c15-group style-2614-spacing style-local-3527-c15-spacing\"><span class=\"h-link__outer style-2615-outer style-local-3527-c16-outer d-inline-flex h-element\"><a h-use-smooth-scroll=\"true\" href=\"\"  data-colibri-id=\"3527-c16\" class=\"d-flex w-100 align-items-center h-link style-2615 style-local-3527-c16 position-relative\"><!----><!----> <span>Datenschutzerkl\u00e4rung<\/span><\/a>\n                    <\/span>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-2616-outer style-local-3527-c17-outer\">\n            <div data-colibri-id=\"3527-c17\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-2616 style-local-3527-c17 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-center align-self-md-center align-self-center\">\n                <!---->\n                <div data-colibri-id=\"3527-c18\" class=\"h-x-container style-2617 style-local-3527-c18 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-x-container-inner style-dynamic-3527-c18-group style-2617-spacing style-local-3527-c18-spacing\"><span class=\"h-link__outer style-2618-outer style-local-3527-c19-outer d-inline-flex h-element\"><a h-use-smooth-scroll=\"true\" href=\"\"  data-colibri-id=\"3527-c19\" class=\"d-flex w-100 align-items-center h-link style-2618 style-local-3527-c19 position-relative\"><!----><!----> <span>Impressum<\/span><\/a>\n                    <\/span>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto 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Ein Helpdesk oder auch IT-Support genannt, ist ein System, das f\u00fcr Support- und Serviceanfragen von Usern und Anwendern, meist im IT-Bereich, zust\u00e4ndig ist. Ein Helpdesk ist Teil der Kundenbetreuung und kann z.B. telefonisch, via E-Mail oder mithilfe von Software (z.B. Fernwartung, Live-Support-Programme) erfolgen.&nbsp; &nbsp;Die Effizienz des Helpdesks ist [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width-page.php","meta":{"footnotes":""},"class_list":["post-3527","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Helpdesk - Was ist das? - GMZ IT<\/title>\n<meta name=\"description\" content=\"Helpdesk - Sie wollen mehr \u00fcber die Fachbegriffe in der IT erfahren? 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