{"id":11731,"date":"2026-07-02T10:36:53","date_gmt":"2026-07-02T08:36:53","guid":{"rendered":"https:\/\/www.gmz-it.de\/?page_id=11731"},"modified":"2026-07-06T11:54:10","modified_gmt":"2026-07-06T09:54:10","slug":"sla","status":"publish","type":"page","link":"https:\/\/www.gmz-it.de\/index.php\/sla\/","title":{"rendered":"SLA"},"content":{"rendered":"<div data-colibri-id=\"11731-c1\" class=\"style-11312 style-local-11731-c1 position-relative\">\r\n  <!---->\r\n  <div data-colibri-component=\"section\" data-colibri-id=\"11731-c2\" id=\"about\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-11313 style-local-11731-c2 position-relative\">\r\n    <!---->\r\n    <!---->\r\n    <div class=\"h-section-grid-container h-section-boxed-container\">\r\n      <!---->\r\n      <div data-colibri-id=\"11731-c3\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-11314 style-local-11731-c3 position-relative\">\r\n        <!---->\r\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\r\n          <!---->\r\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-11315-outer style-local-11731-c4-outer\">\r\n            <div data-colibri-id=\"11731-c4\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-0 h-px-md-0 h-px-0 v-inner-lg-0 v-inner-md-0 v-inner-0 style-11315 style-local-11731-c4 position-relative\">\r\n              <!---->\r\n              <!---->\r\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\r\n                <!---->\r\n                <div data-colibri-id=\"11731-c5\" class=\"h-global-transition-all h-heading style-11317 style-local-11731-c5 position-relative h-element\">\r\n                  <!---->\r\n                  <div class=\"h-heading__outer style-11317 style-local-11731-c5\">\r\n                    <!---->\r\n                    <!---->\r\n                    <h2 class=\"\"><span style=\"color: rgb(255, 255, 255);\">SLA<br><\/span><span style=\"font-size: 74%; color: rgb(255, 255, 255);\">Service Level Agreement<\/span><\/h2>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"11731-c6\" class=\"h-text h-text-component style-11318 style-local-11731-c6 position-relative h-element\">\r\n                  <!---->\r\n                  <!---->\r\n                  <div class=\"\">\r\n                    <p><span style=\"color: rgb(255, 255, 255);\">Mit einem klar definierten Service-Level Agreement (SLA) schaffen wir verbindliche und transparente Rahmenbedingungen f\u00fcr unsere Zusammenarbeit. Ein zentraler Bestandteil dabei sind garantierte Reaktionszeiten, die sicherstellen, dass Ihre Anfragen zeitnah und nach Priorit\u00e4t bearbeitet werden. Das bedeutet f\u00fcr Sie: Kritische IT-St\u00f6rungen werden bevorzugt behandelt und schnellstm\u00f6glich bearbeitet, sodass Ausfallzeiten minimiert und Auswirkungen auf Ihr Gesch\u00e4ft so gering wie m\u00f6glich gehalten werden. Dadurch erhalten Sie nicht nur Planungssicherheit, sondern auch die Gewissheit, dass im Ernstfall sofort gehandelt wird.<\/span><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-11319-outer style-local-11731-c7-outer\">\r\n            <div data-colibri-id=\"11731-c7\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-0 h-px-md-0 h-px-0 v-inner-lg-0 v-inner-md-0 v-inner-0 style-11319 style-local-11731-c7 position-relative\">\r\n              <!---->\r\n              <!---->\r\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-center align-self-md-center align-self-start\">\r\n                <!---->\r\n                <div data-colibri-id=\"11731-c8\" class=\"d-block style-11322 style-local-11731-c8 position-relative h-element\">\r\n                  <!---->\r\n                  <div class=\"h-image__frame-container-outer\">\r\n                    <div class=\"h-image__frame-container\">\r\n                      <!---->\r\n                      <!---->\r\n                      <img decoding=\"async\" src=\"https:\/\/www.gmz-it.de\/wp-content\/uploads\/2026\/07\/cropped-Screenshot-2023-03-30-184149.png\" class=\"style-11322-image style-local-11731-c8-image\">\r\n                      <div class=\"h-image__frame h-hide-lg h-hide-md h-hide-sm style-11322-frameImage style-local-11731-c8-frameImage\"><\/div>\r\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"11731-c20\" class=\"h-x-container style-11355 style-local-11731-c20 position-relative h-element\">\r\n                  <!---->\r\n                  <div class=\"h-x-container-inner style-dynamic-11731-c20-group style-11355-spacing style-local-11731-c20-spacing\"><span class=\"h-button__outer style-11356-outer style-local-11731-c21-outer d-inline-flex h-element\"><a h-use-smooth-scroll=\"true\" href=\"https:\/\/www.gmz-it.de\/index.php\/kontakt\/ \"  data-colibri-id=\"11731-c21\" class=\"d-flex w-100 align-items-center h-button justify-content-lg-center justify-content-md-center justify-content-center style-11356 style-local-11731-c21 position-relative\"><!----><!----> <span>Fragen? Wir beraten Sie gern!<\/span><\/a>\r\n                    <\/span>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div data-colibri-id=\"11731-c9\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-11323 style-local-11731-c9 position-relative\">\r\n        <!---->\r\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\r\n          <!---->\r\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-11324-outer style-local-11731-c10-outer\">\r\n            <div data-colibri-id=\"11731-c10\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-11324 style-local-11731-c10 position-relative\">\r\n              <!---->\r\n              <!---->\r\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\r\n                <!---->\r\n                <div data-colibri-id=\"11731-c11\" class=\"h-text h-text-component style-11325 style-local-11731-c11 position-relative h-element\">\r\n                  <!---->\r\n                  <!---->\r\n                  <div class=\"\">\r\n                    <p>\r\n                      <br>\r\n                    <\/p>\r\n                    <h3><span style=\"color: rgb(6, 80, 155);\">Unsere Leistungen im \u00dcberblick<\/span><\/h3>\r\n                    <ul>\r\n                      <li><span style=\"color: rgb(6, 80, 155);\">Verbindlich festgelegte Reaktionszeiten<\/span><\/li>\r\n                      <li><span style=\"color: rgb(6, 80, 155);\">Reduzierung von Ausfallzeiten durch schnelle und strukturierte Reaktion<\/span><\/li>\r\n                      <li><span style=\"color: rgb(6, 80, 155);\">Schaffung von Planungssicherheit durch klare und verbindliche Vereinbarungen<\/span><\/li>\r\n                      <li><span style=\"color: rgb(6, 80, 155);\">Priorisierte Bearbeitung kritischer IT-St\u00f6rungen f\u00fcr maximale Reaktionsgeschwindigkeit<\/span><\/li>\r\n                    <\/ul>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>SLAService Level Agreement Mit einem klar definierten Service-Level Agreement (SLA) schaffen wir verbindliche und transparente Rahmenbedingungen f\u00fcr unsere Zusammenarbeit. Ein zentraler Bestandteil dabei sind garantierte Reaktionszeiten, die sicherstellen, dass Ihre Anfragen zeitnah und nach Priorit\u00e4t bearbeitet werden. Das bedeutet f\u00fcr Sie: Kritische IT-St\u00f6rungen werden bevorzugt behandelt und schnellstm\u00f6glich bearbeitet, sodass Ausfallzeiten minimiert und Auswirkungen auf [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width-page.php","meta":{"footnotes":""},"class_list":["post-11731","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SLA - GMZ Informationstechnik GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gmz-it.de\/index.php\/sla\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SLA - GMZ Informationstechnik GmbH\" \/>\n<meta property=\"og:description\" content=\"SLAService Level Agreement Mit einem klar definierten Service-Level Agreement (SLA) schaffen wir verbindliche und transparente Rahmenbedingungen f\u00fcr unsere Zusammenarbeit. 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